Privacy policy

Who we are

This website is operated by PRO TECHnology, the regional distributor of VITESY in the United Arab Emirates (we, us). We are responsible for the personal data you share with us through this website.

PRO TECHnology, Office 204, Aswar Building, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates. Phone +971 4 343 5501, WhatsApp +971 4 254 1527, email orders@vitesy.ae.

What we collect

• Details you give us: your name, email address, phone number, delivery address and anything you write in a message, order or form.
• Order details: the products you order, prices, order references and delivery information.
• Newsletter and waitlist sign-ups: your email address and the date you signed up.
• Technical data: basic information your browser sends, such as device type and pages visited, used to keep the site secure and working.

How we use it

• To process, deliver and support your orders, including warranty.
• To answer your questions and requests.
• To send newsletters, offers and launch news when you have signed up. You can unsubscribe at any time.
• To keep the website secure, prevent spam and fraud, and meet our legal and accounting obligations.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the business, such as website hosting, delivery partners and, once connected, our payment provider, and only as needed for those services. We may also share it where the law requires.

Cookies

We use only essential browser storage to make the site work, for example to remember your cart and your language. We do not use analytics or advertising cookies. If that changes, we will update this policy first.

Google Maps is not loaded on our pages. If you choose to open our location, Google Maps opens in a new tab and Google may set its own cookies under its own privacy policy.

How long we keep it

We keep order and invoice records for as long as UAE law requires, and other personal data only for as long as we need it for the purposes above. Newsletter data is kept until you unsubscribe.

Your choices and rights

You can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, or tell us to stop sending marketing emails. Contact us using the details above. We follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Security

The website uses an encrypted HTTPS connection, and we limit access to personal data to the people who need it to do their job.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.