VITESY · PRO TECHnology
Terms and conditions
The terms that apply when you use this website and buy from us.
Last updated: 10 November 2026
About these terms
These terms apply when you use this website or buy from it. The website is operated by PRO TECHnology, the regional distributor of VITESY in the United Arab Emirates. By placing an order you agree to these terms, our Shipping, returns and refunds page and our Privacy policy.
Products and information
We describe and show our products as accurately as we can. Test results quoted on this site come from laboratory tests under specific conditions, and results at home can vary with your fridge, space and habits. Colours on screen may differ slightly from the real product.
Prices
All prices are in UAE dirhams (AED) and include VAT. We may change prices at any time, but changes do not affect orders we have already confirmed. If a product is shown at a clearly wrong price, we will contact you before processing the order and you may cancel it.
Orders
When you place an order you will receive an order reference. Your order is accepted when we confirm it by phone, email or WhatsApp. We may decline an order, for example if a product is out of stock or the delivery address is outside the UAE, and we will refund any payment already taken.
Payment
Online card payment is being set up. Until it is available, our team will contact you after you place an order to confirm the delivery and how you would like to pay.
Delivery
Delivery times and charges are explained in our Shipping, returns and refunds page. Risk in the products passes to you on delivery.
Cancellations
You can cancel an order before it is dispatched. Faulty products are covered by the warranty below.
Warranty
Shelfy comes with a 2-year UAE warranty, serviced locally by PRO TECHnology. The warranty covers manufacturing faults and does not cover damage from misuse, accidents, unauthorised repair, or normal wear such as cosmetic marks. Please keep your proof of purchase.
Discount codes and offers
The newsletter code gives 5% off and is applied automatically after you sign up. It cannot be exchanged for cash or combined with other offers unless we say so, and we may end an offer at any time. Bundle prices apply only when the items are bought together.
Using this website
You may use this website for personal, non-commercial purposes. The content, images and trademarks belong to VITESY, PRO TECHnology or their licensors and may not be copied without permission. Please do not misuse the site, for example by trying to disrupt it or submitting false information.
Liability
Nothing in these terms limits your rights as a consumer under UAE law. Apart from those rights, we are not responsible for indirect losses, or for losses caused by events outside our reasonable control.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
Contact us
PRO TECHnology, Office 204, Aswar Building, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates. Phone +971 4 343 5501, WhatsApp +971 4 254 1527, email orders@vitesy.ae.